Support & contact
Most questions never need a phone call. Ask Nexi, our AI help desk, in the chat bubble at the bottom-right of any page — it answers pricing, migration, security, compliance and how-to questions instantly. If you still need a person, use a form below.
Open a support ticket
For account, billing or technical help
Never include borrower SSNs or full account numbers in a ticket.
Try the AI help desk first
Instant, 24/7
Nexi is trained on the full NexusMortgageOS platform — every module, the flat-rate pricing, the migration process and our security posture. Open the chat bubble in the corner and ask in plain English.
- How does the $549/mo plan differ from $1,099/mo?
- Can you import my Encompass pipeline?
- Which conditions do the agents clear automatically?
- Where is my borrower data stored?
Response targets
- AI help desk — instant, any hour
- Support tickets — within one business day
- Urgent (loans at risk) — same business day
- General inquiries — one to two business days
Prefer email? support@nexusmortgageos.com